We take pride in providing 100% pure and high-quality products. Customer satisfaction is our top priority, and we strive to ensure you receive the best. If you are not satisfied with your purchase, please review our Refund & Return Policy below.
Eligibility for Returns & Refunds
✅ Damaged or Incorrect Product: If you receive a damaged, defective, or incorrect item, you are eligible for a replacement or refund.
✅ Sealed & Unopened Items: Returns are only accepted for products that are unused, sealed, and in their original packaging.
✅ Request Timeframe: You must request a return or refund within 3 days of receiving your order.
Non-Refundable & Non-Returnable Items
❌ Opened or Used Products (For hygiene and safety reasons)
❌ Change of Mind Returns (We do not accept returns if you simply change your mind)
❌ Discounted or Sale Items (Items purchased on sale are non-refundable)
How to Request a Return or Refund?
1️⃣ Contact Us: WhatsApp or call us at +92 313 3334736 within 3 days of delivery.
2️⃣ Provide Details: Share your order number, product pictures, and reason for return.
3️⃣ Review Process: Our team will review your request and confirm the next steps.
4️⃣ Return the Item (if required): If approved, you may need to send back the product at your expense.
5️⃣ Refund Processing: If eligible, your refund will be processed within 7 working days via your original payment method.
Exchange Policy
If you receive a wrong or damaged product, we will replace it free of charge. Simply contact us within 3 days to request an exchange.
Need Help?
For any refund or return inquiries, feel free to contact us:
📞 Call/WhatsApp: +92 313 3334736
📩 Email: shop@desiorganisch.com
We value your trust and aim to provide you with the best organic products & customer service! 🌿